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May 12, 2020Don’t forget—the Hawaii State Unemployment Office has started it’s new “file by last name” schedule this week to make web traffic to its mainframe more manageable—and hopefully allow unemployment claimants to get through to file their claim certifications online.

A-G, file your certification on Mondays
H-O, file your certification on Tuesdays
P-Z, file certification on Wednesdays
Thursdays through Sundays are open to all claimants.
• All weekday filing times are from 6:30 a.m. to 11:00 p.m. Weekend and holiday filing times are from 9:00 a.m. to 11:00 p.m.


APRIL 14, 2020You can now check your unemployment insurance status without logging in to your account.

Go to: https://huiclaims.hawaii.gov/#/ and click on the green button labeled “Check Your Claim Status.” You will be taken to a page where you can check your status by entering your last name, email address, and SSN. Please be aware that this page is being updated frequently due and may not look exactly the same from day-to-day.

APRIL 14, 2020—SECOND UPDATE FOR ILWU MEMBERS who are on temporary layoff and have NOT been permanently laid-off or severed by the company.

As of April 9, the Dept. of Labor instructed the ILWU to use the “old method” of filing for unemployment as opposed to the quicker webform, to be sure that temporarily laid-off members were sorted into the correct layoff status.

TODAY, we have been informed that temporarily laid-off members can use the new webform as long as they make the correct selection of “Still Employed” when asked for the reason for separation. If members select “Still Employed,” they will be assigned the correct status and not be viewed as completely severed from the company. They will not be required to look for work, or to provide a resume to American Job Centers.

If you still want to use the old method, jump HERE.

“NEW” METHOD OF FILING FOR UNEMPLOYMENT
(How to use the new, quicker webform if you are on TEMPORARY LAYOFF and still attached to your company)

STEP ONE:
CREATING AN ACCOUNT

This is the DLIR’s main unemployment insurance page that includes information on filing claims. Bookmark this page for future reference.

https://huiclaims.hawaii.gov/#/

IMPORTANT! You must have an email address before you can create your account. If you don’t have an email address, contact your Business Agent. He or she will help you sign up for an email address.

If you have an email address, click on the green button labeled “Claimant Services.” You will be taken to a page where you can create your account.

Look for a box labeled “CLAIMANT REGISTRATION.”

Click on the button in that box labeled “Create Account.” 

Follow the instructions to create your account and get a temporary account password. Once you have your temporary password, you can sign into your account to create a permanent password and file your initial claim.

STEP TWO:
FILE YOUR INITIAL CLAIM

Go back to:

https://huiclaims.hawaii.gov/#/

Before starting, make sure you have the following information prepared. You will need to provide 1) a savings or checking account into which funds can be deposited, 2) the financial institution routing number, and the account number.

You must also provide the contact information and dates of employment for all employers over the past 18 months.

Click on the green button labeled “For New Claims, Please Complete This Form.” You will be taken to the new webform called “APPLICATION FOR DETERMINATION OF INSURED STATUS.” Fill out the form completely.

TIPS: 

• Make sure to fill out each question completely.

• When asked for your “Start Date,” give the start date for your employment or when you were hired. When asked for your “End Date,” give the date of your last worked shift.

• When asked to provide your “Reason for Separation,” choose “Still Employed” if you are not permanently laid-off and separated from your employer.

• When asked “Are you available to accept full-time work?” answer “YES.”

• When asked “Do you expect to obtain work through a Labor Union” answer “NO.”

• Your initial claim may not be processed for two-to-three days or more. The reason is that your claim must enter the unemployment office’s system, the unemployment office must contact your employer for confirmation of your lay-off, and your employer must respond to the unemployment office’s request for confirmation. Call (833)-901-2275 to follow up on your status.

STEP THREE:
FILE YOUR WEEKLY CLAIM CERTIFICATION

• How to know when your claim has been processed and accepted. Log in to your account. On your dashboard, look at the right side of the page, and click on the third blue button from the top that is labeled “File a Claim Certification.” If you receive an error message or there is no automatic deadline date, or you must enter your date manually, your initial application process is still ongoing.

• If you click the “File a Claim Certification” button and the website asks you “Are you filing for the week ending” and the date of the previous week shows up, you are in the system and can begin filing your weekly claim certification online using your account. Choose the “YES,” button and answer the questions provided.

Here is the list of questions on the weekly claim certification:

  1. “Did you perform any work during the week?” (Answer Yes or No)
  2. “Did you receive residual pay, commissions or other deductible income such as bonuses or back pay? (Answer Yes or No)
  3. “Did you refuse a new offer of work or referral to work?” (Answer Yes or No)
  4. “Were you sick, disabled, or impaired in any way that would have prevented you from seeking or accepting work?” (Answer Yes or No)
  5. “Were you available for work?” (Answer Yes or No)
  6. “Did you look for work?” (Answer Yes or No)
  7. “Your contact phone number” (Provide your phone number)

When you have answered all the questions, click the “I agree” button. You will be taken to a confirmation page on your dashboard that summarizes the weekly claim certification that you just filed. A confirmation will also be sent to the email you provided when you created your account.

If you weren’t able to file a weekly claim certification starting from the date of your initial claim because you weren’t properly in the system yet, you can now can take care of filing for those previous weeks. Once you complete the claim certification for the past week, and are on the confirmation page, click the “File for a Different Week” link provided.

Or go back to the “Claim Certification” button on your dashboard again. You will be asked if you want to file for the current week. Choose “NO,” and you will be given a choice of previous weeks through a drop-down menu. Choose the previous week for which you need to file a claim certification. Complete the claim certifications for any previous weeks necessary, one at a time.


IF YOU NEED HELP, CONTACT . . .

Oahu Claims Office
830 Punchbowl St., Rm 110
Honolulu, HI 96813
PHONE:  (808) 586-8970
FAX: (808) 586-8980
EMAIL:  dlir.ui.oahu@hawaii.gov

Hilo Claims and Benefits
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293
PHONE:  (808) 974-4086
FAX:  (808) 974-4085
EMAIL: dlir.ui.hilo@hawaii.gov

Kona Claims and Benefits
81-990 Halekii St., Rm 2090
Kealakekua, HI 96750
PHONE: (808) 322-4822
FAX: (808) 322-4828
EMAIL:dlir.ui.kona@hawaii.gov

Maui Claims and Benefits
54 South High St., Rm 201
Wailuku, HI 96793
PHONE:  (808) 984-8400
FAX:  (808) 984-8444
EMAIL: dlir.ui.maui@hawaii.gov

Kauai Claims and Benefits
4370 Kukui Grove St., Ste 3-214
Lihue, HI  96766
PHONE: (808) 274-3043
FAX:  (808) 274-3046
EMAIL: dlir.ui.kauai@hawaii.gov

• If you need help using the webform or don’t have internet access, call the DLIR from Monday through Friday at (808) 762-5752 between 7:45 am and 4:15 pm to set up a phone appointment.

• If you have already applied and need to reset your password call the DLIR from Monday through Friday at (808) 762-5751 between 7:45 am and 4:15 pm.

• If you have already filed your initial claim but need to track your case, call the DLIR from Monday through Friday at (833) 901-2275 between 7:45 am and 4:15 pm. You can also click HERE to check your claim status without logging in to your UI account. Just enter your last name, email address, and SSN.

APRIL 16, 2020Other UI Services Contact Information (new email addresses provided for certain issues if you can’t get through via phone:

• Backdate: dlir.ui.backdate@hawaii.gov
This email address is for those who would like to have their claim backdated. The backdate will be for the first week of less than full employment due to COVID-19. Individuals are to submit their full name, last four digits of their Social Security Number, telephone number (including area code), and the week that they would like their claim backdated to.

• Disqualified: dlir.ui.disqualified@hawaii.gov
This email address is for those who have received an email, letter, or other message (screenshot) that says that they are disqualified from UI. Individuals are to submit their full name, last four digits of their Social Security Number, telephone number (including area code), and a screenshot of their disqualification.

• Language Access: dlir.ui.languageassistance@hawaii.gov
This email address is for those who would like to request language assistance from UI. Individuals are to submit their full name, telephone number (including area code), and the language that they would like to receive interpretation services for. The interpretations services would be provided free of charge and via telephone.

• If you are unable to reach anyone at the DLIR, call your Division Office or your Business Agent, and they will help you file your application. You can find the contact numbers, including your Business Agent’s cellular phone number in the links below.

Contact Hawaii Division

Contact Maui Division

March 31, 2020Maui Division has set up a “by appointment only” station in Lahaina to help ILWU members apply for unemployment benefits. Call the Wailuku office at (808) 244-9191 to make an appointment first, and the Division will assign a Business Agent to help you. Do not go to the Lahaina office without making an appointment.

Contact Kauai Division

Contact Oahu Division

Contact Hawaii Longshore Division


APRIL 8, 2020“Hawaii’s labor director answers your questions about filing for unemployment benefits” by Annalisa Burgos, KITV-4.com. Burgos interviewed Hawaii’s Dept. of Labor Director Scott Murakami to get answers to the following questions:
• Why are some people unable to certify their claims online?
• What if people are unable to file their weekly or biweekly certifications?
• Will claimants be able to get their money if they can’t certify?
• How can independent contractors and self-employed people apply for benefits under the CARES Act?
• When can I expect to get my benefits?
• Why not except messages over the phone?


APRIL 7, 2020—This page has been updated to provide more detail on how to file your unemployment insurance claim. You may also find the following Hawaii state Department of Labor and Industrial Relations (DLIR) weblinks helpful:
Information About Filing Online
COVID-19 Eligibility FAQs
COVID-19 Labor Benefits Fact Sheet
Also added below is a new DLIR call center phone number for workers who have already filed their inital claims, but need help tracking their case.

MARCH 25, 2020—Hawaii Unemployment law changes
• The one-week waiting period to received benefits is waived.
• The requirement to search for three jobs weekly is suspended.


Filing for Unemployment FAQ

Q: The new unemployment application form found at https://huiclaims.hawaii.gov/#/ asks “Do you expect to obtain work through a Labor Union?” This is question number six of the middle section called “Eligibility Review Questionnaire.” Should I answer “YES” or “NO”?

A: You should click the circle next to “NO.” This question is for union members who are hired and find jobs through their unions, like Carpenters Union members, not ILWU members.


THE INFORMATION BELOW HAS BEEN UPDATED AT THE TOP OF THIS PAGE. We are still leaving this old information up just in case there is a problem with the new webform. You can still use the old method described below to apply for unemployment insurance benefits, but it is a much slower process and not recommended currently (as of April 14, 2020).

APRIL 9, 2020—IMPORTANT UNEMPLOYMENT INFORMATION FOR ILWU MEMBERS who are on temporary layoff and have NOT been permanently laid-off or severed by the company.

As of April 9, 2020, the ILWU recommends that members who are on TEMPORARY layoff use the old method to fill out their initial claim, rather than the new webform. The old method will give you the option to chose “Temp. Layoff Partial Claim” under “Reason for Separation.”

A detailed explanation, as well as steps for using the old form are provided below.

Many ILWU members—particularly those who work in hotels and restaurants or on golf courses—have been placed on temporary layoff due to the effect of COVID-19 on Hawaii’s tourism industry. These members have not been fired or permanently let go by their employers, but are not working because hotels and other establishments have closed down for the short term. The employers intend to open up in the future and will need a trained workforce—the members of ILWU.

On March 23, 2020, the Hawaii State Department of Labor and Industrial Relations (DLIR) uploaded a new webform for filing unemployment claims to streamline the process for workers. The state promoted it as the “safest and most efficient way to apply for unemployment benefits.”

But for ILWU members who have been temporarily laid-off, the webform may be confusing when it comes to filling out the “Reason for Separation” section. The DLIR has not yet made clear which choice from the pull-down menu is correct for temporarily laid-off workers. If workers make the wrong choice, it may delay confirmation of their initial filing and put them into the “wrong” status category.

Union leadership on Maui discovered this issue when working with Human Resources Directors from certain hotels, who informed the ILWU that members who used the webform had been assigned the status of being completely severed from the company.

The Maui Claims and Benefits Office in Wailuku provided an update on April 2, 2020 that includes tips on the issue:

“• DO NOT file a claim by clicking the green header that looks like this:

We have learned that this link is for filing FULL unemployment claims which is viewed as being unattached to the company. For employees who clicked this green link, please call the UI call center at: 808-765-5751 or 808-765-5752 or 808-586-8970. These numbers are generally available from 7:45 a.m. to 4:30 p.m. M-F. You need to inform UI that their system status is incorrect and needs to be changed to “Temp Lay Off Partial”. Unemployment will then manually update your status.

“• Another option is to go online and ‘reactive’ yourself in the system as a ‘new’ employer. (This does not make sense but this will allow you to change your status)

“• For employees who are receiving rejection emails, you may be receiving the denial for benefits because you are being viewed as FULLY unemployed and the system is looking for a new employer to match up the hours with. You probably received an email to register with Workforce Development which is part of the FULL unemployment process. Unless you change your status to PARTIAL, you will be required to start job searching and apply to at least 3 employers per week.



(You can use this method if you are TEMPORARY LAYOFF and are still attached to your company)

STEP ONE:
CREATING AN ACCOUNT

This is the DLIR’s main unemployment insurance page that includes information on filing claims. Bookmark this page for future reference.

https://huiclaims.hawaii.gov/#/

IMPORTANT! You must have an email address before you can create your account. If you don’t have an email address, contact your Business Agent. He or she will help you sign up for an email address.

If you have an email address, click on the green button labeled “Claimant Services.” You will be taken to a page where you can create your account.

Look for a box labeled “CLAIMANT REGISTRATION.”

Click on the button in that box labeled “Create Account.” 

Follow the instructions to create your account and get a temporary account password. Once you have your temporary password, you can sign into your account to create a permanent password and file your initial claim.

STEP TWO:
FILE YOUR INITIAL CLAIM

Go back to:

https://huiclaims.hawaii.gov/#/

Before starting, make sure you have the following information prepared. You will need to provide 1) a savings or checking account into which funds can be deposited, 2) the financial institution routing number, and the account number.

You must also provide the contact information and dates of employment for all employers over the past 18 months.

Click on the green “Claimant Services” button on the right side of the page.

Go to the box on the upper left labeled “CLAIMANT LOGIN – USERNAME.” Fill in your user name and password. Click the “Sign in” button. This should take you to the dashboard of your account page. At the top of the page you will see a message that says, “Welcome, [your name].”

Sometimes it takes some time before you can log in. Keep trying; don’t give up.

On your account page, click on the blue “File an Initial Claim” button on the right side of the page. Follow the instructions to file your initial claim.

TIPS: 

• Make sure to fill out each question completely.

• When asked for your “Start Date,” give the start date for your employment or when you were hired. When asked for your “End Date,” give the date of your last worked shift.

• When asked to provide your “Reason for Separation,” choose “Temp Lay Off Partial” if you are not permanently laid-off and separated from your employer.

• When asked “Are you available to accept full-time work?” answer “YES.”

• When asked “Do you expect to obtain work through a Labor Union” answer “NO.”

• Your initial claim may not be processed for two-to-three days or more. The reason is that your claim must enter the unemployment office’s system, the unemployment office must contact your employer for confirmation of your lay-off, and your employer must respond to the unemployment office’s request for confirmation. Call (833)-901-2275 to follow up on your status.

STEP THREE:
FILE YOUR WEEKLY CLAIM CERTIFICATION

• How to know when your claim has been processed and accepted. Log in to your account. On your dashboard, look at the right side of the page, and click on the third blue button from the top that is labeled “File a Claim Certification.” If you receive an error message or there is no automatic deadline date, or you must enter your date manually, your initial application process is still ongoing.

• If you click the “File a Claim Certification” button and the website asks you “Are you filing for the week ending” and the date of the previous week shows up, you are in the system and can begin filing your weekly claim certification online using your account. Choose the “YES,” button and answer the questions provided.

Here is the list of questions on the weekly claim certification:

  1. “Did you perform any work during the week?” (Answer Yes or No)
  2. “Did you receive residual pay, commissions or other deductible income such as bonuses or back pay? (Answer Yes or No)
  3. “Did you refuse a new offer of work or referral to work?” (Answer Yes or No)
  4. “Were you sick, disabled, or impaired in any way that would have prevented you from seeking or accepting work?” (Answer Yes or No)
  5. “Were you available for work?” (Answer Yes or No)
  6. “Did you look for work?” (Answer Yes or No)
  7. “Your contact phone number” (Provide your phone number)

When you have answered all the questions, click the “I agree” button. You will be taken to a confirmation page on your dashboard that summarizes the weekly claim certification that you just filed. A confirmation will also be sent to the email you provided when you created your account.

If you weren’t able to file a weekly claim certification starting from the date of your initial claim because you weren’t properly in the system yet, you can now can take care of filing for those previous weeks. Once you complete the claim certification for the past week, and are on the confirmation page, click the “File for a Different Week” link provided.

Or go back to the “Claim Certification” button on your dashboard again. You will be asked if you want to file for the current week. Choose “NO,” and you will be given a choice of previous weeks through a drop-down menu. Choose the previous week for which you need to file a claim certification. Complete the claim certifications for any previous weeks necessary, one at a time.

What You Need to Know When Filing for Unemployment Insurance (UI) Benefits

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